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Customer policy statement

European Union - Publications
The European Union Publications Office (Office for Official Publications of the European Communities - EUR-OP - 1969) Luxembourg, is one of the world's largest publishing houses.  2004 staff: 536.  Operating budget: 77.81 million Euro, Managed budget: 34.2 million Euro.  An interinstitutional body, EUR-OP offers printed publications, online databases, CD-ROMs and electronic documents on behalf of the various EC Directorates-General and European Union government agencies and EUROSTAT.  Some of the main areas of publication are law, public tenders and statistics in all areas of European society.

2, rue Mercier, L-2985 Luxembourg
Contact Tel.: (352) 29 29-42718 Fax: (352) 29 29-42758 opoce-info-info@cec.eu.int
URL: http://publications.europa.eu


Commonwealth of Independent States - Publications
The Interstate Statistical Committee of the Commonwealth of Independent States (CISSTAT) and the State Committee of the Russian Federation on Statistics (Goskomstat) are official producers of statistical information on the social and economic situation in the CIS countries, and Russia, respectively.  These agencies collect and analyse statistical information maintain databases, compile summary data and publish titles in paper or CD-ROM format, or by Email subscription, in Russian and in many cases also in English.

Address:        39, Myasnitskaya Str., Moscow 103450, Russian Federation
CISSTAT     info@cisstat.com        URL: cisstat.com
Goskomstat   info@gks.ru                URL: www.gks.ru
 

Orders and customer support
For orders and customer support please contact
Euros Publications: Tel 1-613-294-2205,
Contact

URL: www.euros.ch
          The website is hosted by Green.ch AG in Brugg, Switzerland. URL: green.ch
 
Privacy
No additional use will be made of any customer information, beyond the initial order.  Please Email for further information:

Prices EURO Exchange rates

All prices are set by the publishers and are standard worldwide.  These are given in Euro dollars.  The link to the European Central Bank for the daily Euro exchange rate is : www.ecb.int/stats/eurofxref/
Method of Payment
Payments can be made by credit card, cheque or bank wire.
Royal Bank Canada

Shipping and handling

The products are shipped in the most efficient manner from the sales office or the Publisher via insured and traceable Express Post air mail.  A shipping and handling charge of 10 Euro per item applies.  Courier charges are additional depending on the weight and destination.
Questions and concerns
Please contact us if you have any questions or concerns.
Tel (613) 294-2205. Email
Cancellations and returns
CD-ROM and print publications can be returned for a full refund if in good condition and in the original packaging.